Inside Sales-Counter Sales
Full Time • South Bend Indiana
Inside Sales/Counter Sales Associate
Do you enjoy building a rapport with customers and better understanding their needs?
Are you sales oriented?
If you’ve answered yes to these questions, then come join our team at Eckart LLC.
We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team.
WHY WORK FOR US
- Medical, Dental, and Vision insurance after 30 days
- 401K match after one year of service
- Paid time off
- Career growth
- Paid Holidays
- Company paid life policy
- All full-time employees receive an employee discount at just 5% over Eckart’s cost.
- Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION
“Stock It, Know It, and Stand By It,”
OUR VISION
Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
DUTIES AND RESPONSIBILITIES
This position may be required to perform additional tasks, responsibilities, or duties as assigned:
This position may be required to perform additional tasks, responsibilities, or duties as assigned:
- Offering exceptional customer service at our counter and over the phone
- Responding to inquiries and processing incoming calls and orders
- Processing orders in the system
- Sourcing materials for customers when currently not in stock
- Consistent training and understanding of current products
- Developing and maintaining positive customer relationships
- Handling returns as required
- Keeping counter and sales area clean
- Merchandising and showcasing product
- Other duties as required
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Sourcing materials for customers when currently not in stock
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Supporting Counter Sales and handling returns as required
- Working closely with others to ensure customer needs are met
SKILLS AND COMPETENCIES
- Exceptional customer service skills
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent communication skills
- Impeccable organizational skills with high attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
EXPERIENCE AND EDUCATION
- Minimum of a high school diploma or equivalent required
- Minimum of two years’ sales experience (counter sales, inside sales or outside sales)
- Post-Secondary courses in Electrical are considered an asset
- Knowledge of the electrical industry or a background in electrical products would be considered an asset, including - lighting, wiring devices, distribution, and motor control
- Final candidates will be required to undergo and pass a pre-employment drug screen.
We are a full-service, wholesale distributor of electrical, Lighting, Plumbing, HVAC, Power and Hand Tools. We pride ourselves on the expertise of our staff and a strong inventory of the highest quality products in our industries. Eckart has over 50 years of experience in all facets of these industries.
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